Returns & Exchanges
At Utopia Jewellery, we want you to be completely enchanted by your purchase; if you are not entirely satisfied, we offer a seamless 30-day return policy for all unworn and pristine items. Our goal is to ensure your shopping experience is as brilliant as our collections.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the jewellery in its original branded velvet box and secure it within a protective shipping carton to prevent damage during transit.
Affix Shipping Label
Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return package.
Quality Inspection & Refund
Once our artisans verify the item's condition at our warehouse, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing